FAQs

Where is PARA based?

Our office is located in Bradford, West Yorkshire. 

Where are your products shipped from?

We ship from one location in the UK.

Can I expedite my shipping?

No. 

Can you ship internationally or process international credit cards?

At this time we do not offer international shipping and cannot accept credit cards from outside of the United Kingdom.

How can I pay for my order?

We currently accept Visa, MasterCard, Discover, and American Express. We also accept payment via PayPal.

How long will it take me to get my order?

For standard shipping, you should receive your order within 4-5 business days.  

How can I check the status of my order?

We know you can’t wait to receive your order, which is why we will be sure to notify you when your order ships via email.

Can I cancel or change my order?

We begin processing orders as soon as they are placed, for this reason we are unable to cancel or make changes to orders. Returns can be initiated through our returns policy.

Can I exchange my order?

We do not offer exchanges at this time. If you’d like to make an exchange, simply return the unused goods back to us using our returns page and make a new purchase for the item or items you want through our site.

How do I return my order?

Returns and exchanges are accepted for all items within 30 days of purchase. Please see our returns policy to initiate the returns process.

What do I do if my order is damaged? 

We are so sorry to hear that your order arrived in less than pristine condition! Please let us make it right. Our customer service team will be more than happy to assist with processing a replacement order or issuing a refund. You may contact our customer service team via email.

Why did I only receive part of my order?

Don’t worry, it’s on its way! While we do our best to ship all orders in one package. Please reach out to our customer service team for assistance.

I received the wrong goods, what do I do?

Although we strive for perfection, we are human and sometimes the wrong items are shipped from our office. We are so sorry for any inconvenience this has caused and our customer service team is here to help make things right. Please contact our customer service team via email so that they can work to get you your goods as soon as possible.

Where can I find product sizing information?

Product sizing varies between different brands and styles. Product size information can be found toward the bottom of each product detail page as shown in the image below. Unless otherwise specified sizing is in inches and is taken with the item lying flat.

How do I take care of the fabric?

• Cotton

Cotton holds up well to home laundering. Remove the garment from the dryer promptly to reduce wrinkling. Press using spray starch for the crispness of a laundered shirt.